Frequently Asked Questions
Everything you need to know about shopping with Hyperli
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier's portal to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and accompanied by proof of purchase for a full refund or exchange.
Which payment methods do you accept?
Hyperli accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to most major regions globally. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
Are the products on Hyperli authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and reputable manufacturers.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.